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Client Care Coordinator

  • Recovery Resources
  • 02/02/20
  • Cleveland, OH
  • 44109
  • 30,0000- 35,000 / Yearly
  • Full-Time
Fulfills the Agencys mission by strongly supporting clients in successfully integrating within their community
Facilities linkage between the Agency and other community services and providers to strengthen the overall treatment plan
Is an integral member of client treatment team, ensuring effective and comprehensive service delivery
Works collaboratively to continuously improve services and process
Represents the Agency throughout the broad community, promoting public safety and education regarding the mental health consumer and mental illness.
Clients experience stability in all major areas of their life, e.g., housing, income, health, and social network
Clients successfully achieve treatment plan goals
Productive and collaborative working relationships with team, support members, and community agencies and organizations are maintained to successfully deliver service treatment plans
Consistently meets service delivery expectations and Agency productivity requirements
Clinical and administrative records are timely and accurate
Specific core competencies, skills, knowledge, and abilities are defined Agency-wide, are provided upon hire and available on the Agencys Intranet
Work with clients to develop treatment plans that maximize independent functioning and productivity.
Provide on-going monitoring and support (e.g., coaching, modeling, etc.) in self-care, social integration, skills building and health maintenance. Work to empower clients to make life decisions. Provide client services at the Agency, at the clients home, or at other sites. Direct service is delivered mainly within the community
Consult and collaborate with Integrated Care staff to maintain clients optimal physical health
Consult and collaborate with psychiatric nursing staff to maintain compliance with psychiatric medical treatment
Coordinate client treatment team meetings when additional collaboration is required to maintain clients stability
Respond in a timely manner to situations that might threaten a clients continued stability in the community
Provide linkage for clients to other community agencies and organizations to provide the range of support services needed. Is an advocate when barriers are encountered
Help clients build both formal and informal support networks for assistance with daily living
Maintain contact with clients, as prescribed by referral sources, to assess needs, level of functioning, psychiatric stability, and activity levels of treatment plans
Complete accurate and concise updates and reviews of individual treatment plans to respond to emerging client needs as needed
Ensure documentation and reports are consistent with State, Federal, local Board, and Agency standards and comply with applicable administrative goals
Protect clients rights to privacy and confidentiality in the preparation and handling of records, especially in the communication of client information with third parties
Adhere to established professional codes of ethics to maintain professional standards and safeguard confidentiality and proper treatment of the client
Adhere to Federal and State laws and Agency regulations regarding the treatment of mental health disorders and alcohol and substance abuse
Obtain appropriate continuing professional education

18 yrs old
Understands crisis response procedures
HS diploma & 3+ years direct experience or Bachelors degree
Familiar with community mental health system
Understands mental illness, symptoms & impact on behaviors
Knowledge of de-escalation techniques
Can therapeutically engage a mentally ill person
Understands how own behavior can impact the behavior of mentally ill
Understands concepts of recovery / resiliency
Valid OH driver's license, reliable personal transportation & car insurance

Employer Information

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