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Human Services Specialist (Transportation Resources Specialist)

  • City of Fremont
  • 10/08/19
  • Fremont, CA
  • 94538
  • $56,159 - $68,262 / Yearly
  • Full-Time
As an integral member of the Ride-On Tri-City! mobility and transportation services team, you will provide transportation resources for seniors and persons with disabilities. Based on participant and program needs, bilingual fluency in Chinese (Mandarin) is required.

-Conducts mobility and transportation assessments with seniors and persons with disabilities to determine most appropriate service referrals.
-Interviews and elicits personal information from clients, and program information from service providers; provides assistance to clients such as completion of forms, clarifies documentation discrepancies, and resolves issues related to clients needs and requests.
-Conducts Travel Training Workshops (in English and Mandarin) that teach older adults (55 years and older) and persons with disabilities how to use local buses and BART within Alameda County.
-Organizes and conducts outreach (1:1 education as well as group presentations) about mobility and transportation resources, including public transit, paratransit, older driver safety, subsidized taxi services, volunteer driver programs, etc.
-Conveys general information regarding program services and interprets policies and regulations to clients, other agencies, and the community.
-Performs follow-up evaluations with program participants to track their experience using public transit and other transportation services.
-Interacts with clients, families, and organizations in a variety of settings including: homes, medical facilities, schools and other city, county, or state agency offices and on the phone.
-Refers clients/family members to other appropriate community resources as needed.
-Follows up on client services, schedules meetings, appointments and outreach presentations.
-Assists team members with interagency and/or family meetings, researching available resources, and preparing reports and statistical information.
-Establishes and maintains effective working relationships with clients, team members, community agencies and other service providers.
-Works effectively with a wide variety of cultural and ethnic groups.
-Translates written program materials into Chinese as required.
-Completes and maintains accurate client and program records, including documentation of project activities and specific actions taken with clients.
-Maintains confidential records and updates databases.

Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and abilities would be: completion of 60 semester units or 90 quarter units from an accredited college with coursework in social work, counseling, sociology, nursing, gerontology, or human services related fields based on assignment.
At least two years of experience in a field directly related to the assignment is required working as an employee, intern or volunteer in a social services environment serving senior citizens and/or individuals with disabilities.

This classification requires the ability to travel independently within and outside of City limits and possession of a Class C California Drivers License. Failure to maintain this license will result in discipline up to and including termination.

Based on participant and program needs, bilingual fluency in Chinese (Mandarin) is required.

To be considered for this position, apply online by submitting a completed City application, resume and cover letter through our online applications system:

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